FREQUENTLY ASKED QUESTIONS
Any inquires not addressed here are welcome to be emailed directly to firstname.lastname@example.org.
Q: How often do you accept commissions?
A: I open for commissions up to twice a month! The next scheduled date is always at the header of my website. If I've announced a specific date, the countdown clock on the homepage will feature the time until the next opening.
Q: How can I commission you?
A: Use my Google Form during my commission openings. Commission applications must be submitted through this form to be eligible for a slot, unless otherwise agreed.
Q: I am a representative for a larger company / organization and would be interested in commissioning you. Should I still go through your Google Form? Can I email you directly?
A: I will gladly accept commission inquiries and/or requests for professional work through my email at email@example.com!
Q: What don’t you draw for commissions?
A: For the consideration of my younger audience as well as my own personal views, I do not draw the following:
gore / extreme body horror* / torture / self harm.
racist or otherwise discriminatory material / themes that could be harmful to others.
adult content or other explicit material.
* ! casual body horror may be permitted provided it isn't riddled with excessive blood and viscera. this includes extra limbs, multiple eyes, decapitation, and impalement. candy gore may be permitted but please inquire first.
Q: How do you prioritize your workload?
A: Patreon is always prioritized first. These prints are time-sensitive and will always be pushed to be completed before the month rollover. Commissions not taken through Patreon will be worked on between or after Patreon work. Other items, such as giveaways, trades, and raffles will be completed as time is available after the preceding obligations.
Q: How can I order a commission from you?
Q: How do I pay / what is the payment process for commissions?
A: Currently, payments are taken through Square. You are more than welcome to request a quote ahead of time to have an accurate price for a commission! Please send over an email to request a quote. This quote is a visual of the invoice you will receive through Square. The invoice, once received, will prompt you for a payment. Please never donate a payment to pay for a print. Paypal is available upon request.
Q: Can you explain your turnaround time? Does this mean x amount of days to finish per print, or all the prints in your queue?
A: My turnaround time estimates how long [your] print will take to complete after its paid date. Depending on the queue length and my availability, this turnaround may vary. Any forecasted interruptions on your print's progress [such as a planned holiday] will be emailed to you at the earliest convenience. Please remember that multiple prints, detailed prints, animations, and sticker packs (depending on quantity) will take longer to complete.
Q: Do you accept custom orders?
A: I am open to taking some off-menu requests. If you are requesting a commission that would be considered off-menu (read: not listed in my available styles), please email me directly at firstname.lastname@example.org!
Q: I really liked [x] style you offered some time ago! Would I be able to order something like that?
A: Yeah, absolutely! Even if styles are taken off my page, it doesn't mean I won't do them at all ever again per se. Email me ahead of time for an accurate quote!
Q: What information do you need for commissions?
A: I need the following from you:
A coloured reference sheet that has very minimal shading (or at least a swatch bar if it is shaded!)
Your billing email and contact email (this is how you'll receive any and all art regarding your order!)
Your username from any (1) social media account so that you can be credited for the commission.
Q: Hey, you've finished my print but I'm not happy with (insert detail). Can you adjust it for me? Does it cost extra?
A: By all means, PLEASE bring it to my attention if you want a detail tweaked in your final print! Minor things such as colour swaps, missing markings, fixing a small line - I'd be more than happy to adjust it for you! Please note that larger edits such as adjusting the angle of an arm, turning a character's head or any adjustments that would largely impact the integrity of the original lineart may be subject to a fee to compensate for the additional work. This fee varies depending on the style of print and the amount of work needed to make the edit.
Q: I commissioned you in 2014 to do an art piece for me - but I've since lost the file! Do you still have a copy?
A: Since 2015 I have diligently archived copies of each commissioned piece I have ever created, though it's highly likely I still have copies of commissions from earlier dates! If you ever lose your print, please contact me and I'll see if I still have a copy! I also recommend checking your inbox history if we communicated over email for your commission as the attached final piece may still be there.
Q: I commissioned [x] print from you [insert time] ago and my character has changed, can you adjust the artwork?
A: Please email me first if you'd like to have artwork updated. There's a good chance I can fix minor edits, some colours and design features - however, anything that greatly impacts the lineart may prove more difficult. I do not keep layered files for longer than a week after a commission transaction has concluded. There will be a fee for the edit, fee varies depending on the work needed.
Q: How can I tip you for your work?